Customer Service

We hope you love shopping at Lumistrips. Here are our delivery and returns policies for the United Kingdom, to help make sure we meet your expectations. If you have further questions do not hesitate to Contact Us.

Shipping and Delivery

The costs for shipping and delivery include internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays from our warehouse in Germany. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders you place with Lumistrips late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once. 

Shipping and Delivery

ORDER TOTAL *

ROYAL MAIL
UK: 5-8 days, World: 5-21 days **
UPS EXPRESS
Europe: 2—5 days, World: 3-8 days  **
Up to £100 £19.99 from £99.99
Up to £200 Free from £109.99
£200.01—500.00 Free from £129.99
£500.01—1000.00 Free from £139.99
Over £1000.00 Free from £169.99

*before tax and additional charges
**after processing if ordered by 12:00 noon GMT. Only for products available in stock

Returns and Replacements

We want you to be completely happy with your Lumistrips order. If for any reason you are not satisfied, we will gladly accept your timely return purchased products, based on the below conditions and details.

  • If you are a private customer you may return any item purchased from Lumistrips.com, within 45 days from the shipping date. We are happy to extend this offer to company customers for orders of maximum 500£
  • Return delivery costs may be deducted from your refund depending on the reason for return, up to a maximum of 50£.
  • If you want to return an items please send us an e-mail at contactus@lumistrips.com, please provide the following information: Client name, invoice number, and whether the packaging has been opened or is sealed.
  • After you receive our approval via e-mail all you need to do is pack the item and ship it to one of our return addresses: Germany (Brunnenstrabe Street 14, 72379 Hechingen) 
  • Please do not use expensive shipping methods unless it is really necessary.
  • All returns must be 100% complete and, in the case of function items, in the best possible condition, contain all original boxes and packing material, have original codes on the manufacturers boxes, contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a minimum 20% restocking fee.
  • Refunds need up to 4 weeks for processing. 
 No fees for returns of products with the value of less than 500£ A 20% restocking fee will be applied to all returns from private customers which have a value of more than 500£. No refunds after 45 days. 


Non Returnable Products

Please note the following products cannot be returned:

  • Discontinued items
  • Custom built items
  • Units in an unsuitable resale condition
  • Batteries
  • Closeout, remanufactured and refurbished products


Cancellation of orders not shipped yet 

You can get a full refund if we do not ship (dispatch) your within 7 working days from the date you made payment. Refunds need 4 weeks for processing. 


Important information

  • If there are products which we cannot deliver in time, we will send you a delivery time update via e-mail within 7 working days.
  • For a missed delivery from Germany (you refuse the parcel, are not found at the delivery address or the shipping address is wrong) you will be charged with 30£.
  • While we do our best to process and ship your orders in the shortest time possible, delays of a few days can occur. If you wish to receive your order as soon as possible please choose Express Delivery methods, as shown at the shopping cart.
  • To inquire about the delivery time of a product/order please write us at contactus@lumistrips.com.


Refund method and charges

We will issue your refund based on the payment method you used. In case of bank transfer or credit card refunds Lumistrips.com will not cover any transfer charges as those requested by your bank for money transactions.


Order validity

An order is not binding upon Lumistrips.com until it is accepted; Lumistrips.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment


Losses from delays

Lumistrips.com will advise its customer of estimated shipping dates, but Lumistrips.com will, under no circumstances, be responsible for any costs and associated caused by delays in delivery.


Information about order status

Lumistrips.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your address used to create your Lumistrips.com account. You may also see your order status and other live updates by logging in to your account on our Website.